Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Name, phone number, and email address when you use our contact form, call us, or WhatsApp us.
• Vehicle Information: Vehicle make, model, year, and fault/service details you share with us for diagnostic purposes.
• Service History: Records of diagnostics, repairs, and programming work performed on your vehicle.
• Communication Records: WhatsApp messages, call logs, and form submissions related to your service enquiries.

We also collect limited technical information automatically when you visit our website, including your IP address, browser type, pages visited, and referring website — solely for website performance analysis.

2. How We Use Your Information

We use the information we collect to:

• Respond to your diagnostic or repair service enquiries
• Schedule appointments and confirm bookings
• Perform and document vehicle diagnostic and repair work
• Send service reminders or follow-up messages (with your consent)
• Improve our website and service quality
• Comply with legal and regulatory obligations

We do not use your personal information for automated decision-making or profiling.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party tools we use to operate our website (e.g. Google Analytics, Google Maps) — bound by their own privacy policies.
• Legal Requirements: If required by law, court order, or government authority.
• Business Protection: To protect the rights, property, or safety of our business, staff, or customers.

We never share your vehicle service records or personal contact details with advertisers or data brokers.

4. Data Retention

We retain your personal information for as long as necessary to provide our services and meet legal requirements:

• Service Records: Retained for up to 3 years to support warranty claims and repeat service history.
• Contact Enquiries: WhatsApp and form enquiries retained for up to 12 months.
• Website Analytics: Anonymised usage data retained for up to 26 months.

You may request deletion of your personal data at any time — see Section 8 (Your Rights).

5. Cookies & Tracking

Our website uses cookies and similar technologies to improve your experience. We use:

• Essential Cookies: Required for the website to function (e.g. session management). Cannot be disabled.
• Analytics Cookies: Google Analytics to understand how visitors use our site. These are anonymised and do not identify individuals.
• Maps Cookies: Google Maps embed for our location widget. Governed by Google's Privacy Policy.

You can control cookies via your browser settings. Disabling analytics cookies does not affect your ability to use our services.

6. WhatsApp Communication

We use WhatsApp Business to communicate with customers about bookings, diagnostics, and service updates. When you contact us via WhatsApp:

• Your WhatsApp number and name are stored in our business contact list.
• Message history is retained on our devices as per WhatsApp's own data retention policies.
• We do not use your WhatsApp contact for marketing unless you have explicitly requested updates.

WhatsApp communications are subject to Meta's Privacy Policy in addition to ours. We recommend reviewing WhatsApp's Privacy Policy directly.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, alteration, or disclosure:

• Our website uses HTTPS encryption for all data transmission.
• Physical service records are stored securely at our Bachupally premises.
• Digital records are password-protected and access-restricted to authorised staff.

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of data transmitted via our website.

8. Your Rights

Under applicable Indian data protection law, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Objection: Object to processing of your data for marketing or non-essential purposes.

To exercise any of these rights, contact us at info@ecmhyderabad.in or WhatsApp us at +91 91608 44666. We will respond within 30 days.

9. Third-Party Links

Our website contains links to third-party sites including Justdial, Google Maps, and WhatsApp. These sites have their own privacy policies and we are not responsible for their content or practices. We encourage you to review the privacy policy of any third-party site you visit.

Our Justdial profile: View on Justdial →

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically.

Continued use of our website or services after any changes constitutes acceptance of the updated policy. If you have questions about any changes, please contact us.