Terms of Service

1. Services Provided

Harii Theja ECM Solutions provides the following vehicle services at our Bachupally centre and on-site for fleet clients:

• Computerised Car Scanning: OBD-II diagnostic scans covering all electronic modules including engine, transmission, ABS, airbags, and body control systems.
• ECM / ECU Programming: Engine Control Module programming, reflashing, recalibration, and replacement coding for all vehicle brands.
• PCM Online Programming: Powertrain Control Module programming via cloud-based tools for transmission, fuel system, and emission-related faults.
• DPF / Silencer Cleaning: Diesel Particulate Filter forced regeneration and physical deep cleaning for diesel vehicles.
• Bus & Fleet Diagnostics: Heavy vehicle ECM diagnostics, on-site depot service, and Annual Maintenance Contracts (AMC) for bus and truck fleets.
• Battery & Electrical Diagnostics: Battery health testing, alternator diagnostics, sensor testing, and wiring fault location.

All services are performed at our premises at JBS Towers, Shop No. 2, 2nd Floor, Opposite Volvo Service Centre, Bachupally, Hyderabad – 500090, or on-site for pre-arranged fleet visits.

2. Service Agreement & Warranty

Before any repair or programming work is started:

• We will perform a diagnostic scan and provide you with a written or verbal report identifying the fault(s).
• We will provide a cost estimate for the recommended repair.
• Repair work will only commence with your explicit approval.

30-Day Warranty: All ECM programming, PCM programming, and DPF cleaning services are covered by a 30-day service warranty from the date of service. If the same fault recurs within 30 days due to our workmanship, we will re-diagnose and re-service at no charge.

Diagnostic scan fees are charged regardless of whether repair work proceeds, as they cover our technician's time and equipment. If you proceed with a repair at our centre, the diagnostic fee is waived on most services — confirm at the time of booking.

3. Pricing & Payment

Our indicative service pricing is:

• Basic OBD Scan: ₹499 – ₹799
• Full System Scan + Written Report: ₹999 – ₹1,999
• ECM / PCM Programming: ₹1,999 – ₹3,999+ (depending on vehicle and complexity)
• DPF Forced Regeneration: ₹1,999 onwards
• DPF Physical Deep Cleaning: ₹3,999 onwards
• Bus / Heavy Vehicle Scan: ₹1,999 – ₹2,999
• Fleet AMC: Custom pricing based on fleet size and service frequency

All prices quoted are inclusive of service. Additional parts or components required are quoted separately before work begins. Final prices may vary from indicative pricing based on vehicle complexity, make, and fault severity. You will always be informed of the final price before work starts.

Payment is accepted in cash, UPI (PhonePe/GPay/Paytm), and bank transfer. Payment is due on completion of service.

4. Customer Responsibilities

When bringing your vehicle to us for service, you agree to:

• Provide accurate information about the vehicle, fault symptoms, and any previous repair attempts.
• Disclose any known pre-existing conditions or modifications to the vehicle that may affect diagnosis.
• Collect your vehicle within 24 hours of being notified that service is complete. Vehicles left beyond 72 hours without agreement may incur a storage fee.
• Ensure you are the registered owner or have the owner's authority to authorise repair work on the vehicle.
• Review and retain your service report and warranty documentation.

We are not responsible for pre-existing damage, wear, or faults not identified in our initial diagnostic report, or for faults that develop after service due to pre-existing conditions.

5. Limitation of Liability

To the maximum extent permitted by applicable law:

• Our total liability for any claim related to a service shall not exceed the amount paid for that specific service.
• We are not liable for indirect, incidental, or consequential losses including loss of use of the vehicle, loss of income, or any commercial losses arising from a vehicle fault or our service.
• We are not liable for damage or faults that arise from failure to follow our post-service care instructions.
• In the case of hardware failure during programming (e.g. power interruption), we will make reasonable efforts to recover the ECM at no additional charge, but cannot guarantee recovery in all cases.

Nothing in these terms limits liability for death, personal injury, or fraud caused by our negligence.

6. Website Use

The content on ecmhyderabad.in is provided for informational purposes. While we aim to keep all information accurate and up to date:

• Indicative prices on our website are subject to change without notice. Final prices are confirmed at time of booking.
• The OBD2 DTC lookup tool on our website provides general fault code information only — it is not a substitute for a professional diagnostic scan by our technicians.
• You may not reproduce, copy, or redistribute any content from our website without written permission.
• Links to third-party websites are provided for convenience only. We do not endorse or control their content.

7. Governing Law

These Terms of Service are governed by the laws of India and the state of Telangana. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

We encourage you to contact us directly to resolve any concerns before initiating formal proceedings. Most issues can be resolved quickly through our standard complaints process — contact us at info@ecmhyderabad.in or +91 91608 44666.

8. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Updated terms are effective immediately upon posting to this page. The "Last Updated" date at the top of this page reflects the most recent revision.

Continued use of our website or services after any changes constitutes your acceptance of the updated terms. We recommend reviewing this page periodically.